Apple Self Service Repair program is an unexpected announcement for Apple users. This is a huge shift from the tech giant. Apple never allowed repairing Apple products outside official stores. They don’t sell apple parts, nor provide tools or instructions to repair Apple products at home. Apple often faces criticism for this behavior. But now looks like things are changing.
Apple Self Service Repair Program
The iPhone maker is announcing a “Self Service Repair” program. This program will make it easier to get original parts to repair your own iPhone. According to the announcement, the manufacturer will launch the program early next year in the US. It will gradually expand to other countries throughout 2022. The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.
The program will be first available for the iPhone 12 and iPhone 13 lineups. Soon it will be followed by Mac computers featuring M1 chips. Customers will be able to order genuine parts from more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers. Apple’s “new store will offer more than 200 individual parts and tools”. In addition to OEM parts and tools, Apple will also provide manuals for these common repair procedures.
According to Apple’s COO Jeff Williams, “Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,”
“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.” He further stated.
Despite the announcement, apple still wants customers to consult a professional repair provider for the “safest and most reliable way to get a repair”. After the repair, customers who return their used parts will receive credit toward their purchase. Pricing of the parts and tools is yet to be announced.